Frequently asked questions
Everything you need to know about ordering, UK delivery, returns and refunds at Nova Trader.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not been dispatched we will do our best to help. You also have a statutory right to cancel after delivery: see our Returns & Refunds Policy.
Does Nova Trader store my payment information?
No. Payments are processed securely in GBP (£) by the payment provider at checkout, and we do not store your full card details.
How can I contact Nova Trader?
You can reach our customer service team by emailing novatrader43@gmail.com or visiting our Contact Us page. Our business address is:
Nova Trader
1500 N GRANT
STE 5490
DENVER Colorado 80203
United States
How can I track my order?
We will email you when your order is dispatched, including a tracking reference where the carrier provides one. You can also use our Track your order page with your order number and email address.
How do I place an order?
Add the products you want to your basket, go to checkout, enter your delivery details and pay using the methods shown. We will email you an order confirmation.
How is my personal information used?
We use it to process your order, deliver it and support you. You can read the details in our Privacy Policy.
How long do refunds take?
We normally process eligible refunds within 10 days. This does not override any shorter legal deadline, and your bank may need extra time to show the money on your account.
How long does delivery take?
Once your order has been dispatched, UK delivery normally takes 5–8 business days. See our Shipping Policy for full details.
How long does order processing take?
Processing takes 1–3 business days (Monday to Friday). This is the time we need to verify, prepare, and dispatch your order.
What is the Nova Trader 30-day return policy?
We offer a 30-day return policy on eligible items from the date of delivery, in addition to your UK statutory consumer rights. Items should be unused and in their original packaging. Contact novatrader43@gmail.com first to receive return instructions. See our Return & Refund Policy for complete details.
What is your order cancellation policy?
You may request to cancel your order prior to dispatch by contacting our support team promptly. Once an order has shipped, you can return unopened, factory-sealed items within 30 days of delivery under our Returns & Refunds Policy.
What should I do if my product arrives damaged or faulty?
Contact us as soon as possible with your order number and photographs if you can. Faulty, damaged, incorrect or not-as-described goods are covered by your statutory rights, and we will arrange a repair, replacement or refund as appropriate.
Where can I find product specifications?
Each product page shows the brand, model number, dimensions, and key specifications under the Description and Specifications sections.
Where do you deliver?
We deliver to addresses across the United Kingdom (UK), with free standard shipping on all orders.
Who is Nova Trader?
Nova Trader is an online retailer supplying kitchen, laundry, and refrigeration appliances from leading household brands to customers in the United Kingdom.
Who pays for return postage?
If you return an item because you changed your mind, you pay the return cost. If an item is faulty, damaged, incorrect or not as described, we cover the reasonable cost of returning it.
Will an appliance fit my space?
Please check the dimensions in the product details and measure your space and delivery route before ordering. If you are unsure, email us at novatrader43@gmail.com before you buy.