Accessibility Statement

Our commitment to accessibility

We want everyone who visits our online store to be able to browse, shop and get in touch with us, regardless of ability, device or assistive technology used. Accessibility is an ongoing priority for us, and we work to identify and remove barriers that could prevent any customer from using our website comfortably.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognised standard for making web content more accessible to people with disabilities, and they also make content easier to use for all visitors in general. Our website is not static: we review it periodically and make changes as needed to continually improve its level of accessibility.

Accessibility measures we have implemented

To support an accessible shopping experience, we take the following measures across our store:

  • Meaningful alternative text for images, so that their content and purpose can be understood by screen readers and other assistive technologies
  • Sufficient colour contrast between text and background, along with text that can be scaled or resized without loss of content or function
  • Full keyboard operability, so that pages, menus and forms can be navigated without relying on a mouse
  • A clear, consistent page structure with headings, labels and plain language that make content easier to follow and understand

Ongoing improvements

Accessibility is a continuous effort rather than a one-time fix. As we update our store, add new features or introduce new content, we review these changes against accessibility good practice and correct issues as we become aware of them. We welcome feedback at any time, as it helps us prioritise the improvements that matter most to our customers.

Limitations and third-party content

Despite our efforts, some pages, apps or third-party tools embedded in our store may not yet fully meet the standard described above. If you come across any content or functionality that is not accessible to you, please let us know using the contact details below so that we can look into it.

Reporting accessibility issues

If you encounter any barriers while using our store, or you need content provided in an accessible format, please contact us at contact@electrooutletsants.shop or by phone at +34931442045. Please describe the issue and the page or feature involved as clearly as you can, including details of the device, browser or assistive technology you were using, if relevant. We take all accessibility feedback seriously and will work to resolve reported issues promptly.