Shipping policy
This Shipping & Delivery Policy explains how we prepare, dispatch and deliver your order once it has been placed with us. Please read it alongside our other store policies so you know what to expect from the moment you check out to the moment your parcel arrives.
Order processing and handling time
Once your payment has been confirmed, our team begins preparing your order for dispatch. Orders are typically packed and handed over to our shipping partner within 1-2 business days. Handling time refers only to the preparation and dispatch of your order and does not include the time needed for the parcel to travel to your address, which is covered separately below.
Please note that handling times are calculated in business days and may not include weekends or public holidays. Orders placed on a non-business day, or after any daily cut-off time, will begin processing on the next available business day.
Estimated delivery time
Once your order has left our warehouse, delivery typically takes a further 2-4 business days, depending on your location and the courier's own schedule. Combining handling and delivery time gives you a realistic estimate of when your order should arrive.
While we do our best to meet these estimates, delivery times are provided as a guide and are not guaranteed, as they can be affected by factors outside our control, such as courier delays, customs processes, or exceptional circumstances.
Shipping regions
We currently ship orders to the following countries:
- United Kingdom
- Spain
If your delivery address falls outside these regions, you will not be able to complete checkout, or you will be notified that shipping is unavailable for that destination.
Shipping costs
Shipping costs are calculated automatically based on your delivery address, the contents of your order and the shipping method selected. The exact cost applicable to your order is always shown clearly at checkout, before you confirm and pay, so you know the total cost upfront with no hidden fees.
Order tracking
As soon as your order is shipped, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow the progress of your parcel and get an up-to-date estimate of its arrival. If you do not receive this email, please check your spam or promotions folder before contacting us, as it may have been filtered there.
Delays, damage or lost parcels
We take great care to ensure every order reaches you in good condition and within the estimated timeframe. However, if your parcel arrives damaged, appears to be missing items, or has not arrived within the stated delivery window, please contact us as soon as possible so we can investigate and resolve the issue promptly.
You can reach our customer support team at contact@electrooutletsants.shop. To help us assist you quickly, please include your order number and, where relevant, photos of any damage.
Questions about your order
If you have any questions about the shipping or delivery of your order that are not answered above, please do not hesitate to get in touch with us at contact@electrooutletsants.shop. We are happy to help.