Contact information

If you have a question, need help with an order, or wish to get in touch with us for any other reason, you can reach Electro Outlet Sants using the contact details set out below.

Postal address

Electro Outlet Sants
Carrer de Sants, 40, Sants-Montjuïc
08014 Barcelona
Barcelona
Spain

Contact details

Email: contact@electrooutletsants.shop
Phone: +34931442045
Website: electrooutletsants.shop

Our email address is the quickest way to reach us, and we aim to respond to every enquiry as promptly as we can. You are also welcome to call us on the telephone number above or write to us at our postal address.

What we can help you with

Our customer service team is available to assist with a wide range of enquiries, including but not limited to:

Questions about placing an order or the status of an order you have already placed
Shipping enquiries for deliveries within the United Kingdom and Spain
Returns, exchanges, and refunds
Warranty claims on products you have purchased from us
Questions about the payment methods we accept, or issues relating to a payment
General feedback about our products or your shopping experience

Orders and shipping

We currently ship to the United Kingdom and Spain. Orders are typically handled within 1-2 business days, with delivery generally taking a further 2-4 business days once dispatched. If you would like an update on a specific order, please contact us using the details above and include your order number so that we can assist you as quickly as possible.

Returns, exchanges, and refunds

If you are not entirely satisfied with your purchase, you may return it to us within 30 days. Return shipping costs are covered by us, and where a refund is due, it is processed within 5 days of us receiving and inspecting the returned item. If you would prefer to exchange your item rather than receive a refund, please let us know when you contact us and we will be happy to arrange this as an alternative.

Warranty

Products purchased from us are covered by a 2-year warranty. If you believe an item you purchased is faulty or does not conform to its warranty, please contact us with your order details and a description of the issue so that we can look into it for you.

Payment methods

We accept payment by Visa, Mastercard, American Express, Discover, and Diners Club, as well as Google Pay and Apple Pay. All prices in our store are shown in Euros (EUR). If you have any questions about a payment or a charge relating to your order, please get in touch and we will assist you.