Refund policy

Our Commitment to You

We want you to be completely happy with your purchase. If something isn't right, our returns process is designed to be simple and fair, whether you're shopping with us from the United Kingdom or Spain. This policy explains your return window, how to start a return, what happens to your refund, and the legal guarantee that applies to everything we sell.

Return Window

You may return your order within 30 days of delivery, and you don't need to give us a reason. This window is in addition to, and more generous than, the statutory right of withdrawal available under EU and Spanish consumer law. For the full legal terms of that statutory right, please see our Right of Withdrawal policy.

How to Start a Return

Starting a return only takes a few steps:

  1. Email us at contact@electrooutletsants.shop with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep any proof of drop-off until your refund has been confirmed.

Return Conditions

To be eligible for a return, please make sure that:

  • The goods are complete and returned in their original packaging.
  • Any labels and protective films are left undamaged and in place.
  • Hygiene items and sealed products have not had their seal opened — once opened, these are excluded from return for hygiene reasons.

Items that don't meet these conditions may not be eligible for a refund or exchange, so please check your order carefully before sending it back.

Exchanges

If you'd prefer a different size, colour, or item rather than a refund, we're happy to help. Simply let us know when you first contact us, and we'll arrange an exchange instead of processing a refund.

Refunds

Once we've received and inspected your returned item, we'll process your refund within 5 days. Refunds are issued to your original payment method, so the time it takes to appear in your account may vary slightly depending on your bank or card provider.

Return Shipping Costs

We cover the cost of return shipping, so you won't be charged for sending an eligible item back to us.

Warranty

All products sold through our store are covered by a 2-year warranty against manufacturing defects, in line with the legal guarantee applicable to goods sold in the EU and Spain. If you believe an item is faulty, please contact us with your order number and a description of the issue, and we'll advise on the next steps, which may include a repair, replacement, or refund.

Questions?

If you have any questions about a return, refund, or exchange, our team is here to help. Reach us at contact@electrooutletsants.shop or by phone on +34 931 44 20 45.

Right of Withdrawal

If you are a consumer shopping from the United Kingdom or Spain, you have the right to withdraw from this contract within 14 days, without giving any reason and without incurring any cost other than those described below.

Withdrawal period

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, a phone call, or an email). You can contact us using the details below:

Electro Outlet Sants
Carrer de Sants, 40, Sants-Montjuïc
08014 Barcelona, Spain
Phone: +34931442045
Email: contact@electrooutletsants.shop

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will make this reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.

Returning the goods

You shall send back the goods or hand them over to us without undue delay and, in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to us. This deadline is met if you send back the goods before the 14-day period has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.